Today's Fresh Air program featured an interview with Bob Sullivan
, author of Gotcha Capitalism: How Hidden Fees Rip You Off Every Day -- And What You Can Do About It
. He talked about arbitrary fees charged by banks, cell phone companies, cable companies, and others that can make up a major percentage of their profits. It sounds like a very informative book, especially for people who don't like to read the fine print. I do read fine print (though I don't usually enjoy it), and I will probably add this book to my "get around to reading it" list.
I think there's significant value in a lot of libertarian ideas, but their "get rid of government and the market will take care of it" philosophy doesn't win me over. I dislike dealing with government bureaucracy and oppose government control over private activities as much as the next hippie pagan techie. But I dislike corporate bureaucracy even more and oppose corporate disregard for privacy and personal freedom as well. "A free market would resolve this by selecting for companies with transparent processes and strong privacy policies" is the stock libertarian response, but Sullivan doesn't think it's true. He said that one hotel chain tried to be up front about their prices and it was a disaster because customers selected their competitors whose prices looked lower but packed a lot of hidden fees.
One reason I don't own a cell phone is that I choose not to participate in the rigged market of cancellation fees, incoming text message fees, convenience charges, and "you spent too long talking to your friend with a crisis" overage charges. My monthly local phone service + DSL bill is the same regular $44 every month; the only time I've had to call Qwest because of billing confusion was when I didn't understand the wording of "we've just started charging monthly for allowing long distance calls." But I'm sure that if I had mobile service through the same company, I'd be caught off-guard on a regular basis. One difference is that there are more government regulations of what and how companies can charge for local phone service.
At least with the government I know that all prices and fees are clearly published, the requirements are stated up front, and that caprice is against the rules. I'd rather be at work tomorrow morning than at the passport office, but at least I don't expect any surprises. Driving there in the snow, on the other hand...)