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Trevor Stone's Journal
Those who can, do. The rest hyperlink.
Cancel Service Usability 
1st-Apr-2009 12:41 am
mail.app
My goal for the evening: cancel phone service, power service, and change my address, all on the web. Verdict:

Xcel (power): Very easy. Picked my state, clicked "Cancel service," logged in, picked a date, got a confirmation email.

Qwest (phone): Bewildering. Couldn't find a link for canceling service, so I tried Move Service instead. It asked me to log in again, then gave a DHTML popup to pick my phone number. It then informed me that the system was down... to ensure the best customer experience, natch. When I hit the back button to find the customer service link, it asked me to log in again. As I recall, the last time I tried to use their website, the account maintenance was down. Do they have one nine or something? Overall, very frustrating. I'm sure fenton is not surprised. Update: You can't cancel service on the web. In the "Top Questions" area there was a "How Do I Cancel Service?" that I don't remember seeing yesterday. fenton suspects that question list updated itself based on the fact that I'd clicked on Move and Change and not gotten anywhere.

Indra's Net (ISP): Super easy. I sent an email to billing@ and I know a helpful tech support person will get to it tomorrow. I might even know the person.

USPS (mail): Not bad. Entering addresses was easy. It tried to bill $1 to my debit card to verify my identity, but it couldn't verify the information. Was it upset that Visa doesn't know my ZIP+4? Or that it's got it on line 2 instead of 1? Fortunately, you can print a simple HTML page and put it in your mailbox. For some reason, Safari just wanted to print a blank page, but I saved it and Firefox cooperated.

Credit Union (banking): Slightly annoying. I selected the Change Address option and entered my new address. I was then informed that the feature was unavailable. So I used the bank messaging system to request an address change and note that transactions originating in Central America in the next few months are unlikely to be fraudulent.

Holy cow. I'm quitting my job on Friday. I'm moving in with my parents this weekend for a week and a half. I'm going to the Conference on World Affairs next week. Then, two weeks from tomorrow, mollybzz and I land in Guatemala. ¡Arriba!
Comments 
1st-Apr-2009 07:18 am (UTC)
Enjoy! It is good to hear good news from someone. :)
1st-Apr-2009 12:18 pm (UTC)
If your credit union is my credit union, their service has gone waaaay downhill lately.
1st-Apr-2009 05:28 pm (UTC)
Yay! Conference on World Affairs!!

(Also yay for you traveling, but that's more empathetic than sympathetic.)
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