Colorado's online tax filing site
This year, they've rejiggered things to require Microsoft Silverlight, which is kinda like Flash except a lot fewer people have it installed. It's also completely unnecessary for providing a couple dozen numbers that you can still fill out via pen and paper. This change was also apparently expensive, because the page also says "Filing a return online is free, but if you want to pay any tax due online, a minimum portal administration fee will be added to your payment."
At best, only two thirds of Internet users have Silverlight installed
. The ADA requires the state government to take all kinds of measures to accommodate disabilities that affect significantly less than 33% of the population, but apparently they're free to block access to their website for over a million Coloradans.
Beyond being a Flash wannabe with a focus on DRM video, what really annoys me about Silverlight is the EULA
which states in section 2
"you may not… work around any technical limitations in the software." I refuse to give up the freedom to find an innovative solution for a program that doesn't work properly.
Yes, they've managed to make using their website so undesirable that I'm going to file my tax return on paper.